Google NewsAmazon axes more than 100 customer service managers  FortuneVerizon (VZ) Enhances Customer Service With GenAI Integration  Yahoo FinanceFrontier Airlines updates fares, brings back phone customer service  USA TODAYHow to complain effectively over consumer concerns  NBC DFWHow did customer service get so bad?  Financial TimesParloa, a conversational AI platform for customer service, raises $66M  TechCrunchSenate passes bill improving air safety and service for travelers, a day before FAA law expires  The Associated PressBest Buy will use AI to help customers, cuts costs with layoffs  USA TODAYAmazon layoffs hit customer service representatives  Quartz


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